Privacy Policy

Last updated: April 9, 2026

1. Information We Collect

We collect information you provide directly to us when you:

• Complete our onboarding intake form (business name, contact details, industry, branding preferences)
• Connect your social media accounts to our platform
• Communicate with us via email or messaging
• Submit monthly content briefs or approve content

This may include: your name, business name, email address, phone number, website URL, and details about your business such as tone of voice, target audience, and promotional information.

2. Social Media Account Access

To publish content on your behalf, we require access to your Facebook Pages and Instagram Business accounts via the Meta Graph API. This access is used exclusively to:

• Publish approved posts to your Facebook Page and Instagram Business account
• Read basic account information (follower count, post performance) for reporting purposes
• Manage content scheduling on your behalf

We do not use your social media account access to collect data about your followers, run advertisements, or take any action outside the scope of the social media management services you have engaged us to perform.

Access tokens are stored securely and are never shared with third parties. You may revoke our access at any time through your Facebook or Instagram account settings.

3. How We Use Your Information

We use the information we collect to:

• Deliver our social media management services
• Create and publish content on your behalf
• Send you monthly content approval emails
• Process payments and manage your subscription
• Communicate with you about your account and our services
• Improve our services and internal processes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Payment Information

Payments are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your credit card number, CVV, or full payment credentials on our servers. Stripe's privacy policy is available at stripe.com/privacy.

5. Data Sharing and Disclosure

We may share your information with:

• Service providers — third-party tools we use to operate our service (e.g., hosting, email delivery, payment processing), who are bound by confidentiality obligations
• Meta Platforms — when publishing content to Facebook and Instagram on your behalf via the Meta Graph API
• Legal requirements — when required by law, subpoena, or to protect our rights

We do not share your data with advertisers or data brokers.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you cancel your subscription, we retain your data for 90 days before deletion to allow for account recovery. You may request earlier deletion by contacting us at the address below.

Content we have published on your behalf remains on your social media platforms unless you choose to delete it — we do not have the ability to retroactively remove published posts after your account is closed.

7. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS), secure credential storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Revoke social media account access at any time
• Object to or restrict certain processing of your data

To exercise any of these rights, contact us at [email protected].

9. Cookies

Our website uses minimal cookies necessary for site functionality. We do not use third-party advertising cookies or behavioral tracking cookies. Your browser settings allow you to refuse or delete cookies at any time.

10. Children's Privacy

Our services are intended for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Meta Platform Policy Compliance

Our use of data obtained through the Meta Graph API complies with Meta's Platform Policy and Meta's Terms of Service. We only request permissions necessary for delivering our services and do not use Meta user data for purposes beyond those disclosed in this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. Continued use of our services after changes take effect constitutes acceptance of the revised policy. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

This privacy policy was written for Clearbridge Social and covers data practices specific to our social media management services including our use of the Meta Graph API for Facebook and Instagram publishing.